On March 19, 2020 The Duke and Duchess of Cambridge visited The London Ambulance Service 111 Control Room.

As I write this millions all over the world are in self-isolation because of the Coronavirus or COVID-19. According to the World Health Organization this is a newly discovered virus that causes respiratory symptoms, fever, cough, shortness of breath and breathing difficulties and sadly as we are seeing in worse case scenarios all over the world pneumonia, severe acute respiratory syndrome, kidney failure and even death.

Because of this rapidly spreading disease and the fear and panic it is currently causing, our first responders are being overwhelmed with the amount of people who need help and are seeking information.

Today, it was revealed that The Duke and Duchess of Cambridge visited The London Ambulance Service 111 Control Room in Croydon to meet staff who have been taking NHS 111 calls from the public, and thank them for the vital work they are doing. During the visit, Their Royal Highnesses spoke to staff members and the Chief Executive of the London Ambulance Service, Garrett Emmerson, about how they are dealing with the increase in demand on the NHS 111 service.

They also heard about when members of the public can help alleviate pressure on the system by using advice available online at nhs.uk/coronavirus before contacting 111.

After the visit, The Duke released a statement saying in part: “Catherine and I were proud to visit staff working at NHS 111, to pass on our personal thanks, along with those of my grandmother and father, to staff working around the clock to provide care and advice to those that need it most.”

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Engagements & Tour Photos > 2020 > March 19 | Visiting The London Ambulance Service 111 Control Room